How to File a Compliant

You have the right to express complaints about the care and services provided by Pennsylvania Psychiatric Institute. All complaints will be investigated in a fair and appropriate manner. We encourage you and your family to voice your concerns. If you are a customer of PerformCare, you may request additional assistance from the Dauphin County Mental Health/Intellectual Disabilities (MH/ID) Program Administrator and PerformCare.

How to File a Compliant

Steps to follow:

    1. Talk to a staff member.
    2. Talk to the Department Manager.
    3. Talk to the Patient Representative (717) 782-6826.

For concerns regarding patient safety or quality of care you have the option to directly contact any of the entities listed below:

  • The Joint Commission: (800) 994-6610
  • U.S. Department of Health and Human Services: (800) 447-8477
  • Pennsylvania Department of Human Services: (717) 705-8396
  • PerformCare (Members Only): (717) 671-6500

To view Patient Rights and Responsibilities (Click Here)
To view additional information on How to file a compliant (Click Here)