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  • Patient Experience Week

    Drug and Alcohol Facts Week

    This year, Patient Experience week is April 26-30. Patient Experience Week is an annual event to celebrate the healthcare staff impacting patient experience. Inspired by members of the Institute community, this week provides a focused time for organizations to celebrate accomplishments, re-energize efforts and honor the people who impact the patient experience every day.

    Jason Kibler, MBA, LPC, is Pennsylvania Psychiatric Institute’s (PPI) Director of Quality and the Chair of Patient Experience.  When asked about ensuring quality patient experiences, Kibler responded, “First, and most importantly, we try to get as much feedback from our patients as possible. This is through both formal surveys and informal conversations during the course of treatment. Based on this feedback, we identify areas to focus on as performance improvement opportunities to ensure that we are constantly working to improve the patient’s experience.”

    “We want 100% of our customers to have a great experience at PPI.  Our patients should feel cared for and valued. They should feel safe while receiving services. They should feel that their treatment needs are being addressed. We are working towards a customer service program where these core values, along with some others, are consistently evident in all our interactions with patients.” 

    When asked about the beneficial changes PPI has been able to implement because of these practices, Kibler noted, “In recent years we have been able to make positive changes in the physical treatment environment, largely based on patient feedback. In addition, we have made some changes to both our admission and discharge processes that have led to an improved patient experience. Our CEO, Kimberly Feeman, has made improving the patient’s experience a top priority at PPI, and we have a large number of ongoing projects planned for the next year that we are excited about.”

    PPI is grateful for Jason Kibler and the rest of the PPI staff who make it a point each day to make sure each patient who comes through our doors has a great experience.

    If you would like to speak to someone about better managing your stress and anxiety, or to make an appointment, please call (717) 782-6493 for more information.

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